The Fulfillment Process

1)      You pay for your order.

2)      You will receive an Order Confirmation Email

3)      The Processing period begins. Processing time is 3-5 BUSINESS DAYS. Business days exclude weekends and holidays. Processing period is extended for Wigs. Processing period is extended 1-5 Business days during a sales period. (More info below)

4)      After the processing period is over, your wig will be created and fulfilled (10-14 business days).

5)      You will receive an Order Fulfillment email. Your tracking number will be inside this email.

6)      Your package is shipped off via DHL Mail/Canada post(2-5 business days Canada) (6-10 business days International)

Processing Time

This is the time it takes to receive hair from our trusted vendors and enough time for Quality Control. It allows us to test out all hair to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Make sure you check your spam folder and wait after 5 business days have passed before contacting us.

Shipping Time

Shipping time occurs after the processing period has finished.

* (Canada) 2-5 BUSINESS DAYS VIA DHL Priority Mail/Canada Post

* (International) 6-10 BUSINESS DAYS via DHL Priority Mail

* This time does not include the processing period

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

Shipping fees are non-refundable. If you refuse any shipments from Stthames Hair, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier (either Canada Postal Service or DHL – depending on the shipping method selected) and address the issue directly with them. Stthames Hair does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.